Are you a data-driven expert passionate about guiding product teams, analyzing trends, and solving complex challenges? At Fideo, we’re looking for a dynamic individual to play a critical role in shaping our products, reducing fraud, and combating cybercrime while being the go-to expert in conversations with prospects and customers.
This is a unique opportunity to be at the forefront of fraud prevention and cybercrime mitigation. You’ll directly impact companies and consumers, influence Fideo’s strategic direction, and help shape the future of our industry. If you’re passionate about data, problem-solving, and making a difference, we want to hear from you.
You will represent the company as a trusted authority in discussions with prospects, helping them understand how our solutions address their challenges and create value. You’ll collaborate with product and engineering teams to shape our services, leveraging data insights, market trends, and emerging fraud patterns. In this role, you’ll work closely with prospective customers through proofs of concept, data analysis, and consultation to ensure their seamless adoption and success with Fideo’s services.
Additionally, you’ll lead demonstrations, presentations, and training sessions to showcase Fideo’s capabilities while supporting technical inquiries and developing resources like documentation to empower our customers. Staying proactive and curious, you’ll identify new threats, fraud behaviors, and industry trends, sharing your insights with internal teams to drive innovative features and detection strategies. Working alongside go-to-market teams, engineering, and senior leadership, you’ll influence company priorities and deliver impactful solutions. Finally, you’ll engage with the broader fraud prevention and cybercrime community to gain competitive insights and learn how other organizations are tackling similar challenges.
Ideal Candidate:
The ideal candidate is deeply passionate about understanding the challenges customers face in combating fraud and excels at building strong connections to address their needs. They are confident communicators, comfortable with public speaking and direct consultation, and thrive in roles where they can translate complex technical concepts into actionable solutions. With a talent for analyzing data and uncovering meaningful insights, they have a natural ability to tell compelling data-driven stories that resonate with both technical and non-technical audiences. Their technical expertise includes experience with coding and working with APIs, enabling them to bridge the gap between customer needs and technical implementation effectively.
This individual is a strategic thinker who brings familiarity with fraud prevention, the financial services industry, and related trends. They are highly organized and capable of managing proofs of concept and testing activities with a high level of professionalism and attention to detail. Constantly seeking out new methods and data sources, they are motivated by the opportunity to enhance Fideo’s products and stay ahead of emerging threats. A collaborative problem solver at heart, they work seamlessly with cross-functional teams, contributing to innovative solutions that drive meaningful results for customers and the company alike.
Core Responsibilities:
- Proactively explore and analyze data sources to identify opportunities for product development and fraud detection improvements.
- Recommend, source, test, and integrate new data to enhance Fideo’s offerings and inform strategic priorities.
- Collaborate with engineers to incorporate novel data and optimize product features.
- Provide customer and prospect support by demonstrating products, addressing technical inquiries, shepherding proofs-of-concept and tailoring solutions to company needs.
- Create presentations, dashboards, and training materials to communicate insights and educate stakeholders, including Sales and Customer Success teams.
- Conduct simple statistical analysis to uncover actionable insights and validate hypotheses.
- Partner with go-to-market and engineering teams to align on strategies, workflows, and integration paths.
- Act as a subject matter expert, assisting with live customer account activities and ensuring smooth product adoption.
Requirements:
- You have a minimum of 2-3 years of experience in data analysis
- You have a minimum of 1-2 years of working within fraud and/or cybercrime
- You have excellent communication (written and verbal) and presentation skills
- You have field experience working with Fideo’s target customers
- You possess attention to detail, time management, and analytical skills
- You are creative and enjoy solving problems
- You are curious. You look for the root cause of issues and are a life learner
- You are collaborative and love working with people, whiteboarding, and designing hard problems
- You have got grit and recognize that the harder things in life are more rewarding
- You are empathetic for both customers and team members, but also consumers and the dangers they face regarding fraud and other cyber crime, and are passionate about addressing these challenges.
- You enjoy customer facing conversation and solutioning
- You have in-depth API, Batch and Data knowledge
- You have rich SQL knowledge and understanding
- You have decent content creation capabilities for constructing diagrams, workflows and other visual representations that our creative resources can make ready for presentation
- You are ability to work with less technical team members and different personalities
Nice to Haves:
- Experience within financial services
- Proven background in using analysis tools like Excel, SQL, Python, R, BI tools
- Data Science expertise and/or strong mathematical background
- Coding ability using programming languages like Python, Java or Go
- Familiarity working with large-scale and NoSQL databases like ClickHouse, Scylla or Cassandra
- Familiarity with work with traditional RDBMS database architectures like MySQL, Postgres, Aurora or Athena
- Experience in Entity Resolution and Entity/Identity Graphs
About Fideo:
At Fideo, we provide crucial intelligence to protect people, businesses, and communities. Our name is inspired by the concept of “Fides Publica,” which means public faith. We provide businesses access to billions of aggregated identity signals on people, devices, and behavior. Fideo applies trusted intelligence to power real-time identity verification and fraud protection.
At Fideo, we have embraced a default remote work environment in the US. Roles can be filled in the following states: Colorado, Florida, Georgia, Massachusetts, Minnesota, Missouri, New Hampshire, and Texas. Please only apply if you live in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Compensation and Benefits:
- $165,000 - $190,000 base plus company-based bonus plan and equity.
- We offer you and your family 100% covered medical, dental, and vision benefits.
- We are #defaultremote (fully and permanently remote). We plan to get the entire team together in person at least once a year.
- Work-Life Harmony - we want work to work for you and your family’s schedule.
- A monthly reimbursement for recurring home office expenses.
- Unlimited VTO (vacation time off) so you can recharge and relax when needed.
- Paid Parental Leave when you welcome a new member to your family.
- Bereavement leave to support the grieving process for the loss of both human and animal family members.
- The rich Company holiday schedule includes the week between Christmas and New Year off!
- We provide a prepaid HRA card for out-of-pocket medical, dental, and vision expenses.
All offers of employment at Fideo are contingent upon clear results of a thorough background check. Fideo is an Equal Opportunity Employer. Fideo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
By clicking on the “submit application” button and applying for a job at Fideo, you are agreeing to submit your data to Fideo for the purposes of determining qualification for the role. In addition, Fideo will keep the personal data you submit for future recruiting and hiring processes.
